- PTS Office Automation
- A GREAT DEAL has changed since PTS Office Automation began selling Typewriters in east Tennessee many,
many years ago. Today, we are a fast growing digital document imaging company offering a full line of
innovative, high performance digital copiers, color copiers, network printers, scanners, document management
software, and, of course, innovative technology. In addition, PTS Office Automaiton is one of east
Tennessee's premiere sources for remanufactured toner cartridges.
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- People.
One thing hasn't changed. Our commitment to keeping a quality staff of professionals providing our customers
with better answers, superior technology, and the most reliable customer support in the industry.
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- Technology.
Our formula for success is simple - treat both the customer and the employee with dignity, honesty and respect.
Another ingredient is our goal to always provide our customers with cutting edge technology. We are committed
to using technology to give our customers a leg up on their competition.
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- Solutions.
The right technology combined with highly professional and caring people provides our customers with the
PEOPLE, TECHNOLOGY and SOLUTIONS they need to be more productive, maintain their competitive edge and grow
their business.
- Service
- SERVICE ... It’s more than just the name of our department. “Service” is what our technicians,
dispatchers, and support staff live by. Whether you purchased your digital imager, facsimile machine or
printer from us, or elsewhere, PTS Office Automation service department is dedicated to being your first
and only choice for repairs and supplies. We are an authorized dealer for Panasonic, Lexmark and Copystar
digital imaging equipment along with most major brands of fax machines and printers. Let us show you how
our business is helping your business through our People, our Technology and our Solutions.
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- People.
PTS Office Automation is able to deliver second-to-none customer service because we begin by selecting
only top individuals to join our “team”. All new and current service employees receive ongoing,
comprehensive training from our own factory-certified instructors, in order to keep up with the latest
technological advances. Many of our technicians are even A+ and Network+Comptea certified. Not only do
our technicians have the “know how” to service your equipment, but also they have access to our parts/supply
inventory of over $300,000 to get the job done quickly.
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- Technology.
Besides our exceptional service employees, PTS Office Automation offers on-site repairs or accepts drop-offs
at our convenient location. We have an average response time of two hours on “down” calls. Our friendly
dispatchers and in-house technicians will even be happy to help trouble-shoot over the phone when you call.
We use the latest communication equipment to access your account information and expedite a technician’s arrival.
We offer repair estimates and provide warranty service for the most major brands of fax machines and printers.
Our “loaner” program is available at little or no charge.
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- Solutions.
Here, at PTS Office Automation we don’t stop at selling and servicing your digital imaging products. We help
your business run most efficiently by evaluating your specific imaging needs and proposing a customized plan
that suits your needs and your budget. Find out how your maintenance contract programs can help you save time
and money!
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