PTS Office Automation Service

SERVICE ... It’s more than just the name of our department. “Service” is what our technicians, dispatchers, and support staff live by. Whether you purchased your digital imager, facsimile machine or printer from us, or elsewhere, PTS Office Automation service department is dedicated to being your first and only choice for repairs and supplies. We are an authorized dealer for Panasonic and Gestetner digital imagers along with most major brands of fax machines and printers. Let us show you how our business is helping your business through our People, our Technology and our Solutions.

PEOPLE

PTS Office Automation is able to deliver second-to-none customer service because we begin by selecting only top individuals to join our “team”. All new and current service employees receive ongoing, comprehensive training from our own factory-certified instructors, in order to keep up with the latest technological advances. Many of our technicians are even A+ and Network+Comptea certified. Not only do our technicians have the “know how” to service your equipment, but also they have access to our parts/supply inventory of over $300,000 to get the job done quickly.

TECHNOLOGY

Besides our exceptional service employees, PTS Office Automation offers on-site repairs or accepts drop-offs at our convenient location. We have an average response time of two hours on “down” calls. Our friendly dispatchers and in-house technicians will even be happy to help trouble-shoot over the phone when you call. We use the latest communication equipment to access your account information and expedite a technician’s arrival. We offer repair estimates and provide warranty service for the most major brands of fax machines and printers. Our “loaner” program is available at little or no charge.

SOLUTIONS

Here, at PTS Office Automation we don’t stop at selling and servicing your digital imaging products. We help your business run most efficiently by evaluating your specific imaging needs and proposing a customized plan that suits your needs and your budget. Find out how your maintenance contract programs can help you save time and money!